About Us

We, the team of Family Tree Maker, define ourselves as an ambitious team who work as a family to move together. We care, we are interconnected and we work towards the development of every person who is in any way related to our company. We offer Family Tree Maker Support third party services and solve any difficulties that arise in the family tree creation software. And our team of specialities leave no stone unturned to offer the best experience to our customers.

Our values
Our team work on the core values of growth, integrity, optimism, customer service, honesty and trust.

Our mission
We make sure to offer continuous Family tree maker support so that you are never without help. We believe that visuals and diagrams create a huge impact. It changes the way how people perceive anything. Data presented in a visually appealing manner creates more depth. It offers better communication and a better personal outcome. Visuals help to structure, think, and communicate better. It helps to collaborate plans and ideas. This is not something unknown, however, most of the time glitches in the system make the experience bad.. And we at Family Tree Maker Company have worked toward filling that gap. We strive to offer the best service that we can.

How do we serve you?
We use open and flexible software to support you. You have several customisable options to create what you desire. The software is adaptable and is also easy to use. As a team, we help companies as well as individuals who wish to create family trees by solving any software issues or upgrading Family tree maker software for your Mac and windows. We offer updated services and the right help to make the entire process a cakewalk for the creators.

We offer paid software troubleshooting solutions. Our team works remotely to solve any software issues that you may have when using the Family Maker tool. All that you need to do is to give us remote access to your desktop or laptop and the problem will be solved by our technical experts in no time.


Familytreemaker.us is an independent software development and support company specializing in genealogy-related applications. We are not linked or affiliated with Mackiev or their family tree product. While we offer software development and support services tailored to genealogy applications, including assistance with family tree software, please note that our services are not associated with Mackiev or their family tree product.

It’s important to understand that any charges incurred for our services are for the expertise, assistance, and resources provided by Familytreemaker.us in the development and support of genealogy software. We strive to deliver high-quality service and support to our customers, regardless of the specific software or product they may be using.

Thank you for choosing Familytreemaker.us for your genealogy software needs. If you have any questions or concerns, please don’t hesitate to contact us.

Family Tree Maker FAQ

Facing difficulties is normal and we understand the frustration that it can cause. Especially when you are in the mid-way making a family tree and the tools start causing the problem. Worry not though. All that you need to do is to reach out to our remote technical team. They immediately take control of your computer and offer Family Tree Maker Help to rectify the issue within a few minutes.

Rest assured it is completely safe to give remote access to the team. You just need to give a one-time access. You will also be online when the team will be fixing the issue. You can ask them any questions or doubts that you may have. Everything is transparent and thus there is no cause for worry.

The time taken depends on the type of issue. The team will give you an approximate time and the fee towards their services. We are a paid service. Once the problem is diagnosed the amount is notified immediately.